FAQ

Does Stick Studio work entirely in the browser?

Yes. The main app is browser-based, so most setup, creative editing, and export workflows happen without installing a desktop app.

Can I mix images, text, shapes, and video on the same canvas?

Yes. Stick Studio is positioned as a multi-layer creative canvas, so mixed-media layouts are part of the core workflow. See Editor Basics.

Can I export with a transparent background?

Use transparent-background options only when the export format and the asset workflow actually require it. Start with Image Tools.

Can I change plans at any time?

Most plan changes can be made from your billing settings. Review the effective date in checkout before confirming the change.

Where do I find invoices?

Invoices and receipts are typically available in the billing section of the workspace that owns the subscription. See Billing.

Why can I not see my workspace after signing in?

This usually means you signed in with a different email or a different identity provider than the one tied to the workspace invite. Start with Account.

What should I do if a teammate did not get their invite?

Check the address, spam folders, and stale invites first, then resend. The full checklist is in Troubleshooting.

Which browsers are best supported?

Use a current version of Chrome, Edge, Safari, or Firefox. Older browser versions and aggressive extensions are common sources of support issues.

What should I do if background removal looks rough?

Start with a cleaner source image, crop tighter around the subject, and review the result at final size before exporting. More detail is in Troubleshooting.

How do trials and renewals work?

Your billing settings should show whether the workspace is in trial, monthly, or annual status, plus the next renewal date. Review Billing before a rollout or renewal.

Who should own billing?

Use someone on your team who can manage invoices, payment methods, renewals, and internal finance requests without delays.

How do I contact support?

Visit Contact Support and include the workspace name, email, exact issue, and any screenshots or error messages you have.