Contact Support

When self-serve guidance is not enough, send the most useful context up front so support can help without multiple follow-ups.

Best ways to reach us

• Email: [email protected]
• Help center: start with the guides on this site for common setup, billing, and access questions
• In-app context: include the exact page or workspace URL whenever possible

What to include in every request

A short, structured message gets resolved faster than a long abstract description.

• Workspace name
• Canvas, project, or export URL if the issue is tied to a specific creative workflow
• Account email
• Exact steps to reproduce the issue
• Error text, if any
• Screenshots or short recordings
• Time of the issue and your time zone

Billing and renewal questions

For billing issues, also include:

• Invoice date
• Last four digits of the payment method if relevant
• Whether the issue is about renewal, seat count, cancellation, or a failed payment
• The workspace that owns the subscription

Response expectations

Set expectations internally so your team knows what comes next.

• Routine questions: usually within one business day
• Billing questions: faster when invoice details are included
• Product bugs: faster when reproduction steps are clear and complete

Report urgent issues clearly

If a problem blocks production work for your whole team, say that in the first line of the message and include:

• How many users are affected
• Whether the issue is ongoing or intermittent
• What troubleshooting steps you already tried

Before you send the ticket

Run through Troubleshooting first. Most access, browser, and invite issues can be resolved there without waiting on support.